User:Verrell123/Staff Guidelines

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Staff Guidelines
These are general guidelines for how our staff should treat customers and operate the store. Generally, staff members need a nice attitude and courtesy for whatever mistakes the customer makes. Feel free to add your own.


 * Be gentle when refusing or limiting orders. Use "I'm sorry, but we can only give you six Pipes" instead of "Dude, that's ridiculous! I'm giving you six, and only six."
 * When sending the message with the attached Items, don't use the typical sad face. Use a more personalized message like "Done deal"
 * If the customer thanks you for your help, say "You're welcome," as your mother used to tell you (and of course you were listening, right?) But if they didn't thank you, don't demand that they do.
 * Always, always, always update the pending orders. Use the following format:
 * Example123 - Not yet fulfilled, assigned to Example234.
 * When pending orders are done, do not simply mark them as "done" in the pending orders section: remove the section where the order is to reduce clutter, and remove the order from the pending orders section.
 * Don't place shop barnstars on the official store page. This is not userspace.
 * Make sure that the buyers did everything in the How to Order section. If they did not comply, do not send them the Items.
 * Staff may not order from the Official Store. However, they can privately trade with co-owners.
 * Don't reject orders for picky wiki-related reasons, such as failure to sign. Many users have created MLNWiki accounts for the sole purpose of ordering and are new to the wiki.
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